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| Appalling Customer Service at Sussex Stationers |
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| Written by Heywood27 | |
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I just thought I'd warn everyone regarding the total lack of customer care available at Sussex Stationers, East Street, Shoreham recently, primarily from the Manager herself. I pre-ordered a book on a Saturday that was to be sent to Australia as a birthday gift, I did the order with the Manager and was told that there was one in stock and that it would arrive the following Tuesday. I stated I was away on holiday for 2 weeks and would collect it on my return. I also gave the manager my phone number in case here was any problems as I had to send the book immediately I returned from holiday so it would get to Australia on time for the Birthday.....
I subsequently came back from my holiday and went to collect my book from Sussex Stationers (there had been no phone call while I was away). I was told on arrival, in a VERY arrogant manner by the Manager, that my book had actually not been in stock and therefore it had not been ordered or arrived! I asked why a phonecall had not been made to warn me of this fact so I could possibly purchase this book from another store (especially with the tight post deadline) and simply got a shrug of her shoulders. No apology for the situation I was put in, just a sheepish look that smacked of "we've definitely mucked this one up"!!! |
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